Terms of service.
Welcome to Wicked Wicks by Boo! We're thrilled to have you join our community of candle enthusiasts. These terms govern your use of our website and services. By accessing or using our website, you're embarking on a journey with us. If you do not agree to these terms, please don't hesitate to reach out to us. We're here to ensure your experience is nothing short of delightful.
By using Wicked Wicks by Boo, you agree to comply with these terms and conditions. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website after any changes constitutes acceptance of the new terms.
1. Candle Usage Advisory
For your safety and to protect your furniture, it is highly recommended that all candles and wax melts be placed on a suitable heat-resistant candle plate while burning. This precaution helps to avoid wax residue and potential damage to furniture. Please ensure candles and wax melts are positioned on a stable, non-flammable base to prevent accidents and maintain a clean environment.
2. Shipping and Delivery
We aim to ship orders within 2-3 business days. Delivery times may vary depending on your location. We offer shipping to select countries. Shipping fees and delivery times for international orders may vary. Customers are responsible for any customs duties or taxes incurred upon delivery.
3. Returns and Refunds
If your product arrives damaged, such as broken glass or candles, please promptly notify us by emailing WickedWicksbyBoo@gmail.com. Please include a clear picture of the damage, your order number, and a detailed issue description. We are committed to ensuring your satisfaction and will promptly address any concerns regarding damaged items to facilitate a swift resolution, whether by sending another candle or issuing a full refund. Please refer to our Returns and Refunds Policy for further details.
4. Intellectual Property
All content on this website, including images, text, and logos, are the property of Wicked Wicks by Boo and are protected by copyright laws. You may not reproduce, distribute, modify, or display any content from this website without our prior written consent.
5. Limitation of Liability
Wicked Wicks by Boo shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use the website. Our total liability for any claims arising from your use of the website shall not exceed the total amount paid by you for the products purchased through the website.
6. Contact Us
If you have any questions about these terms, please contact us at WickedWicksbyBoo@gmail.com